FAQ

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FAQ

  • How long is my quote valid for?
  • Quotes are valid for 30 days from the date of received, unless otherwise stated.

  • What’s the payment method?
  • We accept bank transfer before shipping.

    For items with lead time, 30% deposit in advance, 70% balance before shipping.

  • How long will it take for my part to arrive?
  • Delivery time is about 3-5 days after receiving the deposit payment.

    For items we quote with lead time, will deliver as per lead time we quote.

  • What’s your warranty terms?
  • One year warranty on the parts we sell.

  • Can you provide product certificates and documents?
  • Yes, we can provide documentation including Certificates of Origin / Conformance and other export documents on request.

  • What is your shipping method?
  • We ship by Fedex, DHL, TNT and UPS.

    If you have related account of these carriers, you can book the shipping yourself.

    Ship to your China agent, shipping is free.

  • Are the parts new and original ?
  • The parts which we offered are new and original with factory sealed.

  • How do I return the product?
  • If there is a quality problem with the product within 15 days of receiving the goods, we will provide you with repair or replacement new parts, if the product is not available the payment will be fully refunded to you.

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